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Support

Need help? Check the FAQ below or reach out to our team.

Contact Us

Email us at [email protected]

We typically respond within 24 hours.

For privacy or account deletion requests, include the email address linked to your account so we can process the request faster.

For unsafe or incorrect AI-generated content, include the topic and a screenshot if possible.

Report AI-Generated Content

If you encounter AI-generated flashcards that are unsafe, offensive, deceptive, or clearly incorrect, please report them.

  1. Use the in-app reporting or support option if it is available to you
  2. Or email [email protected] with the subject line AI Content Report
  3. Include the topic, what went wrong, and a screenshot if possible

Reports help us investigate individual issues and improve the safeguards used for future generations.

More detail is available on our AI Safety page.

Frequently Asked Questions

Is deckstr free to use?
Yes. You can try deckstr for free with no sign-up required. Guest mode includes 1 AI deck per day with up to 15 cards, and signing in increases that to 3 AI decks per day with up to 20 cards.
What topics can I generate flashcards for?
You can generate flashcards for a wide range of subjects, including science, history, languages, and technical topics. Because the cards are AI-generated, you should double-check anything important against your course materials.
How do you handle unsafe or incorrect AI content?
deckstr uses safeguards to reduce unsafe outputs, but AI-generated flashcards can still be wrong or inappropriate. You can report problematic cards from the app or through our support page so we can review them and improve the experience.
What plans do you offer?
deckstr offers a free tier, a Standard one-time purchase, and optional Premium subscriptions. Standard unlocks playlists, custom cards, editing AI-generated cards, and 5 AI decks per day. Premium adds higher usage limits and larger deck sizes.
How do I cancel my subscription?
Only Premium is a recurring subscription. You can cancel it anytime through your App Store or Google Play subscription settings. Your premium access usually continues until the end of the current billing period unless local law provides otherwise.
Is my data safe?
We do not sell your personal data. The app does not need location, contacts, or photo access to work, and our Privacy Policy explains what data is collected, how it is used, and how long it is retained.
How do I delete my account?
Open the app, go to Settings, and tap "Delete Account". You can also request deletion from the support page or by emailing [email protected]. Account deletion removes your account and associated app data, subject to any data we must keep for legal, security, or fraud-prevention reasons.
What age group is deckstr for?
deckstr is intended for users aged 13 and above. Users between 13 and 18 should review the app with a parent or guardian.

Account Deletion

You can delete your account and all associated data at any time:

  1. Open the deckstr app
  2. Go to Settings
  3. Tap Delete Account
  4. Confirm deletion

This removes your account and associated app data from our systems, including your profile, playlists, and saved study history, except where we must retain limited information for legal, security, or fraud-prevention reasons.

You can also request account deletion by emailing [email protected] with the subject line "Account Deletion Request".

We aim to complete deletion requests within 30 days and will let you know if we need to retain any limited records for compliance purposes.

Note: If you have an active subscription, please cancel it through the App Store or Google Play before deleting your account to avoid further charges.